Last updated: November 2026
1. Scope
BlueCS operates an outsourced customer-service chat team from 08:00 to 24:00 daily, following scripts approved by the shop. Detailed scope and fees are set out in the service agreement and its appendices.
2. What we do not commit to
BlueCS does not commit to revenue, profit or conversion rate. Those metrics depend on the shop’s product, pricing, traffic and advertising budget.
3. Responsibilities of both parties
The shop provides product, policy and pricing documents and a single contact with approval authority. BlueCS drafts the working playbook, staffs shifts, monitors quality and provides monthly reports.
4. Term and termination
The first 7 days are a trial period: the shop may pause if not satisfied. After that, the agreement may be terminated with 30 days’ notice, without stating a reason. The working playbook belongs to the shop and is handed over when the agreement ends.
5. Contact
hello@bluecs.vn · 039 566 5566